This agreement has been electronically executed between Mehmet Berk Uzunhasan (“Seller”) and the User (“Buyer”)who completes a purchase transaction through https://traintense.com/ regarding the sale of digital products.

1. DEFINITIONS

• Seller: Mehmet Berk Uzunhasan
• Buyer: The person purchasing a product/service through the website.
• Digital Product: Software and Excel solutions delivered electronically and activated via a license key, without physical delivery.
• License: The usage right granted to the Buyer.
• Distance Contract: An agreement executed digitally without the physical presence of the parties.

2. SUBJECT OF THE AGREEMENT AND PARTIES

This agreement regulates the purchase of digital products and services, the delivery conditions, and the rights and obligations of the parties regarding the Buyer’s purchase through the Seller’s website.

Seller Information:

• Title: Mehmet Berk Uzunhasan
• Address: 
• Contact: contact@traintense.com

Buyer Information:

• Full Name:
• Address:
• Email Address:

3. SUBJECT OF THE AGREEMENT – PRODUCTS AND SERVICES

• Product:
• Product Details:
• Quantity:
• Total Price (Including VAT):

4. DELIVERY

4.1. In service sales made through the website, the service is performed and delivered instantly according to its nature. In such a case, the invoice is sent to the Buyer via a permanent data storage tool.

4.2. Digital products are sent to the e-mail address specified by the Buyer during the purchase process within a maximum of 24 hours after payment confirmation.

4.3. These products are not subject to physical delivery, and there is no shipping option available.

4.4. A unique license key is provided to the Buyer. The license is limited to 2 devices and cannot be transferred, shared, or resold.

4.5. For MacOS users, the license key must be activated within 14 days from the purchase date. If the license key is not activated within this period, a new license key for second devices can be requested within a maximum of 60 days after the purchase. If this period is exceeded, no additional license key will be issued to prevent misuse.

5. INVOICE INFORMATION

• Payment Method:
• Recipient:
• Delivery E-mail Address:
• Billing Address:

6. GENERAL PROVISIONS

6.1. The Buyer acknowledges that they have read and understood the essential characteristics of the product and services displayed on the website, including the sale price, payment method, and delivery information, and have provided the necessary electronic consent.

6.2. The Seller is responsible for ensuring that the product subject to the contract is delivered completely, in accordance with the specifications stated in the order, and with the user manuals.

6.3. If the digital product or service does not meet the specifications stated on the website due to a deficiency or technical error originating from the Seller, the Buyer may exercise one of the following rights:

• Request technical support to make the purchased digital product suitable for use.
• If the purchased digital product is found to be defective, request a free correction or update.
• If technical correction is not possible, request the same version of the purchased product to be re-delivered in full.

6.4. These requests must be communicated to the Seller in writing or through electronic communication channels by the Buyer. The Seller is obliged to fulfill the necessary correction, update, or re-delivery of the product within a maximum of 14 business days from the receipt of the Buyer’s request.

6.5. As physical returns of digital products are not possible, the Buyer must not share or use their license key or product usage rights with third parties.

6.6. The Buyer acknowledges that they are responsible for knowing the features of the product at the time of contract formation and checking the technical requirements before purchasing. The Buyer is responsible for reviewing the product descriptions, verifying system compatibility, and contacting the Seller if support is needed.

6.7. Technical support requests that fall outside the scope of these provisions will be addressed through Traintense customer support services.

6.8. If the Buyer fails to make the payment for any reason, or if the transaction is canceled in bank records, the Seller is not obligated to deliver the product or service.

7. RIGHT OF WITHDRAWAL AND RETURN POLICY

7.1. The Buyer acknowledges that they do not have the right of withdrawal due to the nature of digital products. In accordance with the Distance Sales Agreements Regulation, the right of withdrawal cannot be exercised for services that are instantly performed in an electronic environment and for intangible goods that are delivered immediately to the Buyer.

7.2. The Buyer is responsible for reviewing the product descriptions and system requirements before making a purchase. The suitability, system requirements, and functionality of the products must be assessed by the Buyer.

7.3. Due to the nature of digital products, which can be copied and reproduced, there is no return or refund policy.

7.4. Traintense is responsible for ensuring that purchased digital products function correctly and without errors. If a product does not meet the stated specifications or cannot be used due to a technical issue, the Buyer will be provided with an updated or error-free version of the product.

7.5. In case of technical issues, Traintense provides support through its communication channels. The Buyer may contact the Seller for product-related errors or technical problems and receive necessary technical support.

7.6. Traintense is not obliged to provide technical support for products that have had their code structure, functionalities modified, or page protections removed.

8. FORCE MAJEURE

8.1. Events that are beyond the control of the parties and make it impossible to fulfill the obligations of the contract shall be considered force majeure events. (Examples: Natural disasters, war, cyber-attacks, legal regulations, internet outages, technical failures, etc.)

8.2. In the event of force majeure, the parties cannot be held liable for failing to fulfill their obligations.

8.3. If the force majeure event continues for more than 30 days, either party may unilaterally terminate the agreement.

9. DATA PROTECTION AND PRIVACY

9.1. Personal data of the Buyer is processed in compliance with the General Data Protection Regulation (GDPR).

9.2. The Buyer’s email and personal data will not be shared, sold, or used for commercial purposes.

10. EVIDENCE AGREEMENT

10.1. In case of disputes, the Seller’s electronic records (such as computer or audio records) constitute conclusive evidence.

11. DISPUTE RESOLUTION

11.1. Any disputes arising from this contract shall be settled by arbitration or in the competent courts of the Seller’s country.

12. ACCEPTANCE AND ENFORCEMENT

12.1. The Buyer declares that they have read, understood, and electronically accepted the terms of this agreement.

12.2. This agreement takes effect upon the Buyer’s completion of payment.

Contact Information: TRAINTENSE / Mehmet Berk Uzunhasan
Email: contact@traintense.com
Phone: +90 536 710 53 58